COVID-19 Update

COVID-19 Update

The AIS Shop in Canberra remains closed until further notice. The AIS Online Shop will remain open at a reduced capacity.


Orders will be dispatched on Tuesdays and Fridays. 

Australia Post is experiencing delays with the delivery of parcels sent through their service due to the increased demand brought about by COVID-19 restrictions. Once a tracking number is assigned to your order, the estimated date of arrival displayed through the tracking information may not be accurate. Please allow an additional few days for your order to arrive. We apologise for any inconvenience this may cause.   

Please see the Australia Post website for more information.

UPDATE: August 26 2020

Victoria destined Parcels

With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries to Victoria.


Please email or use the Customer Service form for any and all customer service enquiries. We are monitoring our inbox 7 days a week and will respond to your enquiry as soon as possible.