Terms & Conditions

Terms & Conditions

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any AIS Shop product as part of any business (including any on-line business) unless agreed in writing by the AIS Shop.

By using our website, you accept and agree to our Privacy Policy.

We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. AIS Shop may suspend or cancel your account at any time without prior notice.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of the AIS Shop's trademarks is strictly prohibited unless we provide prior written consent.

This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.

The delivery charges do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

All purchases via the website are transacted in Australian dollars.

Please note: Prices may differ online to in store

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

The AIS Shop reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. The AIS Shop will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

We accept payments by credit card from Visa and MasterCard.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge as shown at the time of submission of your Order and any applicable Additional Delivery Charge. The AIS Shop may accept or reject your offer in its absolute discretion. In particular, but without limitation, the AIS Shop may reject Orders for commercial quantities of Goods. If you wish to order commercial quantities of Goods please contact us.

Each Order that you place will, if accepted by the AIS Shop, be a separate and binding agreement between you and the AIS Shop with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.

If you place an Order for someone else to receive the Goods you must obtain their consent before providing the AIS Shop with their personal information and, by placing an Order, you confirm to the AIS Shop that you have done this.

If the Website states that there is a limit on the number of Goods that you can place an Order for, your Order cannot exceed that limit.

Please ensure that you enter all information carefully when placing an Order. You warrant to the AIS Shop that all information provided by you in relation to each Order is complete, true and accurate.

Please check your Order carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been processed by the AIS Shop. The AIS Shop will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.

Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), the AIS Shop will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by the AIS Shop, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases Goods may be dispatched separately.

You acknowledge that all Goods that you Order are intended for personal, domestic, non-commercial use only.

The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.

You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.

Click & Collect is only available at the AIS Shop in Canberra. Click & Collect orders, like all orders, will only be processed on weekdays.

If you are using Click & Collect as the parent or guardian of a student visiting the AIS with a tour group you must provide the AIS Shop with the following information:

  • Full name of student collecting the order
  • Name of visiting group
  • Date and time of scheduled tour

By placing a Click & Collect order you agree to have discussed the collection of the order with the school and/or appropriate chaperone to ensure a responsible adult is able to assist your child with the collection of their order.

If your child is due to tour outside of the AIS Shop's regular operating hours (9am - 5pm Mon - Fri, 10am - 4pm Sat, Sun, Public Holidays) please contact us so we may make arrangements for collection from the AIS Tours Office.

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

Orders placed before 11am AEST (Monday to Friday) will be dispatched on the same day pending stock availability. If your order is placed after 1pm, on a public holiday or on a Saturday or Sunday, it will be disptached on the next business day.

Please note delivery times are additional to these processing times, and vary from region to region.

Last updated:  June 2020